Return & Refund Policy

Effective Date: June 27, 2026

At Acire Dynasty Collections, we take pride in creating thoughtfully designed, beautifully remembered gifts and keepsakes. Because many of our products are handcrafted, personalized, or made to order, we encourage you to review our Return & Refund Policy before placing your order.

Return Eligibility

We accept returns on eligible, non-personalized merchandise within 14 days of the delivery date.

To qualify for a return, your item must:

• Be unused and in its original condition.
• Be returned in its original packaging with all included accessories.
• Include proof of purchase or your order number.

Customers are responsible for return shipping costs unless the return is due to our error or the item arrived damaged or defective.

Non-Returnable Items

The following items are considered final sale and cannot be returned or exchanged:

• Personalized or custom-made products
• Custom photo gifts
• Memorial keepsakes
• Custom graduation products
• Customized apparel
• Clearance or sale items
• Gift cards
• Digital downloads

Because these items are created specifically for each customer, they cannot be restocked or resold.

Damaged, Defective, or Incorrect Orders

We carefully inspect every order before shipment. If your order arrives damaged, defective, or incorrect, please contact us within 3 days of delivery.

Please email cs@aciredynasty.com with:

• Your order number
• Photos of the product
• Photos of the shipping box and packaging
• A brief description of the issue

After reviewing your claim, we will provide a replacement, store credit, or refund when appropriate.

Refund Process

Once your return has been received and inspected, you will receive an email notifying you whether your refund has been approved.

Approved refunds will be issued to your original payment method within 5–10 business days. Depending on your financial institution, processing times may vary.

Original shipping charges are non-refundable unless the return resulted from our error.

Exchanges

We replace items only if they are damaged, defective, or incorrect. If you need an exchange, please contact cs@aciredynasty.com within three (3) days of receiving your order.

Order Cancellations

Orders may be canceled within 12 hours of purchase, provided production has not yet begun.

Many of our products are handmade or made-to-order. Once production has started, cancellation requests may not be accommodated.

Shipping Delays & Lost Packages

Once your package has been shipped, delivery is handled by the shipping carrier.

If your tracking information indicates that your package has been delivered but you cannot locate it, please contact the shipping carrier first. We are happy to assist with filing a carrier claim when appropriate but cannot guarantee reimbursement for packages marked as delivered.

Contact Us

For questions about your order, returns, or refunds:

Customer Service
📧 cs@aciredynasty.com

For product inquiries, custom orders, or sales questions:

Sales Team
📧 sales@aciredynasty.com

Thank you for choosing Acire Dynasty Collections. Every order is crafted with care, and we are honored to be part of your life's meaningful moments.